Job seekers are increasingly focused on finding roles where they can excel, and providing them with the right digital tools has become paramount for business leaders grappling with this challenge.
Recent research underscores the impact of technology satisfaction on employee well-being and productivity. Employees content with their workplace technology are 30% less likely to experience burnout and 29% more likely to report job satisfaction. Moreover, they are 23% more inclined to recommend their employer as a great place to work.
Recognizing that your employees are your most valuable asset—something we deeply resonate with—we understand the significance of ensuring they enjoy their tools. At ClickUp, we are dedicated to enhancing the stability and usability of our platform, aiming to make every moment spent in ClickUp a delightful experience.
Over the past months, we’ve achieved significant milestones in this journey of improvement.
Strengthening Foundations
Before delving into technological advancements, it’s crucial to acknowledge the organizational strides we’ve made. We’ve prioritized bolstering our team with top talent, especially in roles directly impacting your experience.
We’ve invested heavily in our engineering and support teams, hiring over 150 engineers in the last year alone. This includes seasoned VPs of Engineering like Gennadiy Geyfman and Chirag Chheda, veterans from Lyft, Facebook, Amazon, Salesforce, and Microsoft. Gennadiy focuses on platform stability, while Chirag spearheads the expansion of ClickUp’s product engineering organization.
Additionally, Joel Huntington, previously at Qualtrics, joins us as Global VP of Customer Success, leading our efforts to empower customers, drive productivity, and ensure seamless support.
Progress in our Platform Evolution Journey
Here’s a glimpse of our recent accomplishments:
- Exceeding Uptime Goals: We’re consistently achieving over 99.9% uptime across most products and services, ensuring reliable access to tasks, attachments, and data.
- Robust Security: ClickUp is now ISO 27001:2013, ISO 27017:2015, and ISO 27018:2019 certified, affirming our commitment to security, privacy, and quality standards.
- Platform Sharding: We’re re-architecting our platform with geographically dispersed databases to enhance performance and scalability.
- Improved Load Times: Significant enhancements have been made to speed up page loads across various views like Home, Workload, Board, and notifications.
- Enhanced Search: Following the Slapdash acquisition, our search capabilities have been revamped, delivering faster and more relevant results.
- Revamped Command Center: We’ve integrated Command Center and Search into a unified interface, making task and document creation seamless.
- Faster Notifications: Our notification system has been optimized for faster delivery and improved performance, crucial for staying on top of updates.
- Mobile App Optimization: The ClickUp mobile app now offers 2,000x faster access and interaction speeds, even offline, supporting hybrid and remote work environments.
Listening and Responding
We value your feedback and are actively working on enhancing features like Automations, Dashboards, and overall platform performance based on your input. We’ve already made significant strides with Dashboard improvements and are resolving web socket issues to ensure a smoother experience.
These enhancements are part of our commitment to delivering enduring, high-quality improvements efficiently.
Contact us to start your ClickUp journey.